Help and FAQ

Small verandas and doors usually need 30–60 W. Compounds and gates suit 100–200 W. Large yards, car parks and sports areas need 300 W or more. Tell us the area in your inquiry and we'll recommend a size.

Yes, though they charge more slowly. Lights with lithium (LiFePO4) batteries hold enough charge for a night or two of cloudy weather. Good panel placement makes the biggest difference.

Monocrystalline panels are more efficient, so you need less roof space for the same power. All the panels we currently list are monocrystalline.

Lithium iron phosphate batteries last many more charge cycles than lead-acid, handle heat better, and need no maintenance. They cost more upfront but usually less over the life of the system.

Usually yes, if the inverter and charge controller have spare capacity. Tell us your plans when you request a quote and we'll size the system so it can grow.

Some items, like large floodlights and poles, depend on quantity, site conditions or delivery distance. Add them to your inquiry cart and we'll confirm the price with your quote.

Photos show the product line. Finish and accessories can vary slightly between batches. Ask us on WhatsApp if you need a photo of the current stock.

Use a pressurised model with a pressure pump or mains-pressure supply. Non-pressurised models are for gravity-fed roof tanks.

Yes. Our own technicians install floodlights, street lights, panels, inverter and battery systems, and water heaters. Add an installation service to your cart, or ask for one in your inquiry note.

A technician checks your roof or mounting area, shading, existing wiring and the appliances you want to run. You then get a written quote for the system that fits.

A floodlight takes about an hour. A home inverter system usually takes one to two days. We'll give you a time estimate with your quote.

Yes. We use roof hooks or clamps suited to iron sheets and tiles, and seal every fixing point.

Tell us your town in your inquiry and we'll confirm availability and any travel costs before you commit.

Often not. For a hybrid system we connect to your distribution board. The site visit tells us if any changes are needed.

Usually, yes, if the pole is sound and the right diameter. Our pole mounting service covers new and existing poles.

We can disconnect and remove old batteries, inverters or lights. Mention it in your inquiry so we include it in the quote.

Yes. We deliver across Kenya. Delivery cost and timing depend on your town and the size of the order, and we confirm both with your quote.

It depends on distance and weight. Batteries, panels and poles cost more to ship than small lights. You'll see the delivery cost in your quote before you pay anything.

Yes. Tell us in your inquiry note and we'll confirm when your order is ready for collection.

Panels are shipped flat with corner protection, and batteries are crated. Check items on delivery and tell us straight away about any damage.

Yes. Share a landmark or a location pin on WhatsApp and a phone number for whoever will receive the goods.

We'll tell you when you inquire and suggest an alternative or an expected restock date. Items marked "On order" can still be added to your inquiry.

Ask when you confirm your order and we'll do our best to fit your schedule.

We'll share the courier details and a contact person once your order is dispatched.

Yes. Warranty length depends on the product and manufacturer, and it's listed on each product page where available. Keep your invoice as proof of purchase.

Contact us on WhatsApp or email with your invoice number, a photo or video of the fault and a short description. We'll guide you through the next steps.

Damage from incorrect installation by others, physical damage, flooding, or using a product beyond its rating is usually excluded. The exact terms are on our warranty and returns page.

Having our technicians install your system means the installation itself is done to the manufacturer's requirements, which protects your product warranty.

Unused items in original packaging can usually be returned. See our warranty and returns page for the conditions and time limits.

Often the panel is shaded or dusty. Clean the panel and check it gets direct sun from mid-morning to mid-afternoon. If it's still dim, contact us.

Contact us with the make and model and we'll tell you whether we can help.

Message us on WhatsApp or use the contact page. Include your invoice or inquiry reference so we can find your order quickly.

Not yet. You add items to your inquiry cart and send it on WhatsApp or by email. We then confirm availability, delivery and a final quote before you pay.

They are our current prices, and the cart total is an estimate. Your final quote confirms prices, delivery and any installation.

Payment options are confirmed with your quote. We never ask for payment through a link on this website.

We aim to reply during business hours as soon as we can. Sending your inquiry on WhatsApp is usually fastest.

Yes, for large and institutional orders. Add everything to your inquiry cart and mention the quantities. We'll price the whole order together.

Yes. Choose "Request by email" and include your organisation's name in the note. We'll send a formal quotation.

We only use your details to respond to your inquiry. See our privacy policy for how long we keep data and how to ask us to delete it.

Each inquiry gets a reference like SV-2610-ABCDE. Quote it when you contact us so we can find your request quickly.